Application Error – April 21, 2011
Sometimes little things, turn into big things, which then effect a lot of people! Such was – and is – the case for today. It all began this morning when I started receiving Twitter messages and email from people wondering why the link for the Month of the Military Child: Build-A-Bear giveaway wasn’t working.
As you can see, it even baffled General Sarge. When you clicked on the link, and still click on the link right now, you get a window that says “Application Error”. I did a lot of checking on my end first to make sure it wasn’t something I’d done wrong. After looking at settings, connecting to email accounts and trying a few other things, I discovered the Application Error wasn’t on my end, it was actually on the end of the program I’m using to take the entries for the Build-A-Bear giveaway.
After searching a number of sites and sending some messages on Twitter, Facebook and email’s to tech support for ContactMe, I found out not only was their site down, but a lot of Internet sites were down as a result of an Amazon server problem. You can read more about what happened in this article…
While the problem is still effecting a number of sites, IT and other tech people all over the world are working to correct the issue.
Two Paws Up To ContactMe From General Sarge
I must admit I was frustrated this morning when I couldn’t find the answers as to what was going on with the site. Especially since we launched the Month of the Military Child teddy bear giveaway just yesterday. The response has been great and I know others were trying to enter the contest again today. After a few tech support emails I then received an email from Jerry, the Director for Service and Retention with ContactMe. He was very understanding about my frustration and it turns out he is also a military child himself! So he even understands and is appreciative of General Sarge and the Build-A-Bear giveaway too. After exchanging a few emails, all is smoothed over and I do hope we both encouraged one another.
Rest assured, not only are the fine people at ContactMe, including Jerry, working hard to fix the problem, but they are also working with their customers too. This Amazon server problem is causing problems for many people. In the end, Jerry has been very gracious and is even now helping us out here at General Sarge HQ so we’ll be able to keep track of all our contacts using their ContactMe program to it’s full extent.
As for the giveaway, please be patient. Understand that Jerry along with the ContactMe people are working hard to get their program up and running once again. Hopefully that will be very soon. In the meantime, if you want to check the status on when the services will be back up you can find out here – Heroku-Status Updates – As a matter of fact, I just checked the status and it looks like the servers are now slowly starting to come back up.
So, once again, sorry for the inconvenience to those who tried to enter the Month of the Military Child giveaway today. But be assured that I will let you know when all is well and you can start entering again.
Staying Army Strong!